WHEN WILL MY PRODUCTS ARRIVE?
- Orders placed Wednesday-Sunday are shipped Tuesday to arrive on Wednesday by 11pm*
- Orders placed Monday-Tuesday are shipped Wednesday to arrive on Thursday by 11pm*
*All orders are shipped via UPS or OnTrac. Your Tracking information will be sent via email when you order ships. Due to the current COVID-19 business climate, UPS, OnTrac, and the other major carriers are experiencing delays. We are committed to ensuring 100% customer satisfaction. Please contact us if your order arrives more than one day late, if the sausages are not cold upon arrival, or if you have any concerns about the state in which your order arrives.
We CANNOT SHIP TO PO BOXES AND “UNIQUE” POSTAL CODES. Orders that are placed to PO boxes or other undeliverable addresses will be cancelled.
Orders are fulfilled by UPS and OnTrac and we can only ship to zip codes that UPS and OnTrac can deliver to in the continental USA and AK and HI.
All orders must meet our 10 lb. (2 items) minimum, and orders can only be fulfilled in increments 10 lbs. (2 items). In other words, we can fulfill 20 lb. orders (4 items), but we cannot fulfill 15 lb. orders (3 items).
Products are shipped frozen and they are packed in insulated shipping containers with dry ice. It is normal for the dry ice to dissipate before arrival, but the products should be cool to the touch upon arrival.
All products are shipped directly from our manufacturing facility using an overnight shipping method to ensure that all products arrive in a safe and wholesome manner.
LOCAL AREAS IN SOUTHERN CALIFORNIA AND IN CLARK COUNTY NEVADA RECEIVE FREE UPS or ONTRAC GROUND SHIPPING, which arrives the day following its ship date. UPS Ground shipments arrive by 11pm on their respective delivery day, OnTrac Ground shipments tend to arrive before 9pm on their respective delivery day. This applies to zip codes in the following counties:
- Los Angeles County
- Orange County
- Riverside County
- Ventura County
- San Bernardino County
- Santa Barbara County
- San Luis Obispo County
- Kern County
- Inyo County
- San Diego County
- Imperial County
- Clark County
All other regions will have Shipping Charges applied to the order.