Shipping Policy – UPDATED 4/15/21
WHEN WILL MY PRODUCTS ARRIVE?
WE SHIP ON TUESDAYS AND THURSDAYS TO ARRIVE THE FOLLOWING DAY*
- Orders placed between 6:00am Thursday – 5:59am Tuesday are shipped Tuesday to arrive on Wednesday*
- Orders placed between 6:00am Tuesday – 5:59am Thursday are shipped Thursday to arrive on Friday*
*PLEASE NOTE: Most local orders (i.e., the areas listed below that receive free shipping) are shipped via Ontrac which tends to deliver packages during the business day, but usually no later than 8-9pm. Next day air orders are shipped via UPS. Your Tracking information will be sent via email when you order ships. Due to the current COVID-19 business climate, UPS, OnTrac, and the other major carriers have experienced delays, but this has dramatically improved. We are committed to ensuring 100% customer satisfaction. Please contact us if your order arrives more than one day late, if the sausages are not cold upon arrival, or if you have any concerns about the state in which your order arrives.
WHO IS ELIGIBLE FOR FREE SHIPPING?
- CALIFORNIA – Almost every zipcode in California
- NEVADA – Metro areas of Las Vegas, Henderson, Reno, Tahoe, and Carson City.
- ARIZONA – Metro areas of Phoenix, Flagstaff, and Tucson.
Please use our shipping calculator in your Cart to verify if you qualify for free shipping. The zipcodes that qualify for free shipping RECEIVE FREE ONTRAC GROUND SHIPPING, which arrives the day following its ship date. OnTrac Ground shipments tend to arrive during the business day, but usually no later than 8pm on their respective delivery day.
All other regions will have Shipping Charges applied to the order for UPS Next Day Air.
We CANNOT SHIP TO PO BOXES AND SELECT “UNIQUE” POSTAL CODES. Orders that are placed to PO boxes or other undeliverable addresses will be cancelled and refunded.
Orders are fulfilled by UPS and OnTrac and we can only ship to zip codes that UPS and OnTrac can deliver to in the continental USA and AK and HI.
All orders must meet our 10 lb. (2 items) minimum, and orders can only be fulfilled in increments 10 lbs. (2 items). In other words, we can fulfill 20 lb. orders (4 items), but we cannot fulfill 15 lb. orders (3 items).
All products are shipped directly from our manufacturing facility using an overnight shipping method to ensure that all products arrive in a safe and wholesome manner. Products are shipped frozen and they are packed in insulated shipping containers with dry ice. It is normal for the dry ice to dissipate before arrival, but the products should be cool to the touch upon arrival.